Stop sending letters. Start delivering documents your customers actually read.
docStribute replaces paper post with secure digital delivery, an in-document AI assistant that answers your customer's questions, and a read-confirmation audit trail your compliance team will thank you for. Five questions and we'll show you what that could be worth to your firm.
5 questions · ~2 minutes · indicative numbers, no signup needed to play
Used by UK building societies and banksAudit trail per send, per readUK-hosted, GDPR-alignedWorks alongside your existing systems
Secure digital delivery
Every letter you send today becomes a docStribute delivery — read inside a secure link, with timestamped confirmation back to your team. No envelope, no return-to-sender.
AIDA — your AI assistant in the document
Customers ask "what does this fee mean?" or "how does this rate change affect my payment?" inside the document. AIDA answers, grounded only in their own letter — so they never need to call.
Audit trail FOS will accept
Every send, every read, every customer interaction is logged immutably. One-click evidence-pack export when a complaint lands or a regulator asks. Lower FOS exposure, faster internal resolution.
Plain-language and accessible by default
Plain-English rewrites, summarisation and live translation built in — so your vulnerable customers, ESL customers and Consumer-Duty-flagged customers all get the same fair outcome from the same document.
What clients have seen on the platform
+8 ptsNPS lift inside 12 months on Forrester CX Index benchmark
+11%first-contact resolution lift over the UK FS 71% baseline
42%faster customer time-to-decision on cashflow-adjacent journeys
+22%more routine queries deflected off human channels
This partnership with docStribute aligns with our commitment to provide outstanding service to our members, as a truly customer-centric organisation.
Barry Carter · CEO, Hinckley & Rugby Building Society
Our partnership with docStribute helps us to deliver this, and the use of docStribute's solutions will simplify member communication and improve consumer understanding.
Kim Roby · Customer Services Director, Chorley Building Society
Question 1 of 5
What kind of organisation are you?
We use this to pick sensible defaults for things like complaint and FOS-escalation rates that we'd usually tune in a follow-up conversation.
UK building society or credit union
Mutual lender, savings institution or member-owned credit union.
UK retail bank or challenger bank
Including digital-first banks and lenders.
Pensions or wealth manager
Pension provider, SIPP, wealth manager or investment platform.
Insurance or other UK financial services
Insurer, asset manager, lender or specialist FS firm.
Something else (utilities, gov, healthcare…)
We'll still give you a sensible estimate.
Question 2 of 5
Roughly how many customers do you have?
A rough range is fine — we use it to scale the estimate.
Under 10,000
10,000 – 30,000
30,000 – 100,000
100,000 – 500,000
Over 500,000
Question 3 of 5
How many letters or regulated documents do you send each month — across post and email combined?
Statements, KIDs, T&C changes, rate-change letters, decision packs, arrears notices — count everything you currently send by post or by email.
Under 5,000 a month
Light volume — likely a smaller BS or specialist firm.
5,000 – 25,000 a month
Mid-tier — a typical regional BS rate.
25,000 – 100,000 a month
Larger BS, challenger bank or insurer.
Over 100,000 a month
Major retail bank or large insurer.
Question 4 of 5
How much of that could move to digital?
Set today's split, then estimate where you could realistically get to with a docStribute-grade platform that gives email parity with letter (durable medium, audit trail, AIDA Q&A).
Digital todayExisting paper moved to docStributePaper retained
Today, how much do you send digitally?25%
That's 75% of your letters still going by post.
How far could you go from 25% with a platform that solves your durable medium challenges?75%
A 50% lift from your current digital share.
Question 5 of 5
Which of these would you most like to improve? (pick any that apply)
We'll use this to lead with the area you care most about. The estimate covers all four regardless.
Cost of print, post and inbound calls
Direct, hard P&L savings.
Consumer Duty & customer understanding
Plain-language rewrites, AIDA Q&A, evidence that customers actually understood the comms you sent.
Indicative only. Order-of-magnitude figures based on your answers and UK FS sector benchmarks. We'd tighten everything up against your real volumes in a follow-up conversation.
Indicative net savings — Year 1
£0
£0 / month
0 letters moving to digital / yr · 0 / month
on print, post, internal doc-prep, call deflection and digital intake
£0
Print & post eliminated / yr
0
Inbound calls deflected / yr
0 t
CO₂ avoided / yr
Want the full breakdown?
The figure above is just the headline. Drop your details in and we'll send you a personalised PDF with the working, the line-by-line breakdown across cost, customer complaints, Consumer Duty exposure and environmental impact, the research behind every number, and a few comparable client outcomes you can share internally. We'll follow up once — no spam, no drip.
By submitting you agree to docStribute holding your details for follow-up. We'll only contact you about this enquiry. No marketing list, no third-party sharing.
Got it — your full report is on the way.
We'll put the personalised breakdown together for … and send it across in the next working day. Someone from the docStribute team will be in touch shortly after to talk through it.
Print & post savings — your annual print, post and inbound-mail handling cost, line-by-line
Call deflection — what AIDA's in-document Q&A would mean for your contact-centre volume
Customer complaints & Consumer Duty — plain-language rewrites and the audit-trail evidence regulators expect
Environmental impact — CO₂, water, paper-waste and last-mile transport saved
Vulnerable customer outcomes — translation, summarisation and accessibility wins
Comparable client outcomes — what UK building societies on the platform have actually seen
All sized against your answers and tightened in a 30-minute follow-up conversation if you want to take it further.
Indicative only. Figures are an order-of-magnitude estimate based on the answers you gave and published UK FS benchmarks (ContactBabel UK Contact Centre Decision-Makers' Guide 2025, hybrid-mail provider rate cards, docStribute pilot data). They are not a firm proposal — your actual savings will depend on your real volumes, your existing digital share and the mix of letter types you send. We'd size them properly together in a follow-up session.